Shipping Policy

Effective Date: January 3, 2025

At NewPariz, we are committed to delivering your household products quickly, safely, and affordably. This Shipping Policy outlines our shipping practices, including processing times, shipping methods, costs, and delivery times, to ensure a smooth and efficient shopping experience.

1. Shipping Methods

We offer a variety of shipping options to meet the needs of our customers:

      • Standard Shipping:
        Our standard shipping option is the most affordable and takes the longest time. The estimated delivery time is usually 5-7 business days for domestic orders within the U.S.

      • Expedited Shipping:
        For faster delivery, we offer expedited shipping, which typically delivers within 2-3 business days. Additional charges apply for this shipping method.

      • Priority Shipping:
        For those who need their items the fastest, our priority shipping method guarantees delivery within 1-2 business days. This option is the most expensive and is available for urgent orders.

      • International Shipping:
        We also ship internationally. The delivery time and cost will vary depending on the destination country. Please note that customs duties, taxes, and fees may apply to international shipments, which are the responsibility of the customer.

2. Shipping Costs

      • Domestic Shipping Costs (U.S.):
        Shipping costs are calculated at checkout based on the size, weight, and destination of your order. Orders over $50 are eligible for free standard shipping within the United States.

      • International Shipping Costs:
        For international orders, shipping costs are calculated at checkout based on your location and the weight of your order. Please be aware that additional charges, such as customs duties and taxes, may apply upon arrival in your country.

      • Shipping Promotions:
        From time to time, we offer free shipping promotions on specific items or for orders above a certain amount. These promotions will be clearly advertised on our website during the promotional period.

3. Order Processing Time

      • Order Confirmation:
        After placing your order, you will receive an email confirmation detailing the items purchased, shipping address, and estimated delivery date.

      • Processing Time:
        Orders are typically processed within 1-2 business days of being placed. If your order is placed during a weekend or holiday, processing will begin the next business day.

      • Delays in Processing:
        Occasionally, there may be delays in processing due to high order volume, product availability, or shipping carrier issues. We will notify you if there is any significant delay in processing your order.

4. Delivery Times

      • Domestic (U.S.) Deliveries:

        • Standard Shipping: 5-7 business days
        • Expedited Shipping: 2-3 business days
        • Priority Shipping: 1-2 business days

      • International Deliveries:
        Delivery times for international orders vary depending on the destination. International orders usually take between 7-21 business days. Please note that customs processing times can affect delivery times.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on the carrier’s website.

      • For domestic orders, you can track your shipment with the respective carrier (e.g., USPS, UPS, FedEx).
      • For international orders, tracking may be available through the carrier’s system or your country’s postal service.

If you do not receive tracking information or have trouble tracking your order, please contact our customer support team at info@newspariz.com or call (318) 472-9093.

6. Address Accuracy

      • Providing Correct Shipping Information:
        You are responsible for ensuring that your shipping information (name, address, city, state, zip code) is accurate and complete. We are not responsible for delays or lost shipments due to incorrect or incomplete address details provided by the customer.

      • Address Changes:
        Once an order has been processed, we are unable to make changes to the shipping address. Please double-check your address before completing your order.

7. Shipping Restrictions

      • P.O. Boxes:
        We can ship to P.O. Boxes within the U.S. using USPS, but we are unable to deliver to P.O. Boxes for expedited or international orders.

      • International Shipping Restrictions:
        We currently do not ship to all countries. If you are unsure whether we ship to your location, please contact us for confirmation before placing your order.

      • Hazardous Materials:
        Some items, such as certain cleaning supplies or electronic devices with batteries, may be subject to shipping restrictions and may not be available for shipping to all locations.

8. Delivery Issues and Lost Packages

      • Shipping Delays:
        While we strive to meet delivery timeframes, please be aware that shipping delays may occur due to weather, customs, or carrier-related issues. If your order is delayed, please contact the shipping carrier or reach out to our customer service team for assistance.

      • Lost or Damaged Items:
        If your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to investigate the issue and determine next steps. For damaged items, please provide clear photos of the damage for our records.

      • Missing Packages:
        If your tracking information shows that your package was delivered but you did not receive it, please first check with neighbors or others in your household. If you still cannot locate your package, please contact us as soon as possible so we can assist in resolving the issue.

9. Customer Support

If you have any questions or concerns regarding shipping, or if you need assistance tracking your order, please do not hesitate to contact our customer service team:

Thank you for choosing NewPariz! We are committed to providing you with the best shopping experience and timely delivery of your household products. Should you have any issues or questions about shipping, we are always here to help!